Privacy Policy
1. Introduction
Welcome to AskPim! Your privacy is very important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our AI-powered customer service solution. By using AskPim, you agree to the practices outlined in this Privacy Policy.
2. Information We Collect
To provide our services, we may collect the following types of information:
- Customer Email Data: We collect and process customer emails to help generate accurate and timely responses. This data is treated with the utmost confidentiality.
- Business Documents: We collect business documents from our customers to train our AI on specific business operations and policies. These documents are securely stored and only used to provide our service.
- Usage Data: We may collect information about how you interact with our platform, including IP addresses, browser types, and usage times, to improve our service quality and ensure security.
3. How We Use Your Information
We use the information we collect in the following ways:
- Customer Service: To provide accurate and responsive customer support on your behalf.
- Improvement and Personalization: To enhance the AskPim service and tailor responses to fit your specific needs.
- Compliance and Security: To comply with applicable legal requirements and to maintain the safety and integrity of our platform.
4. Sharing of Information
We do not share your personal data with third parties, except as necessary for:
- Service Providers: Trusted third parties who assist us in operating AskPim and are bound by confidentiality obligations.
- Legal Requirements: Complying with legal obligations or responding to lawful requests.
5. Data Security
We prioritize your data security by using industry-standard measures such as encryption and secure storage protocols to protect your information from unauthorized access, alteration, or disclosure.
6. Retention of Information
We retain customer emails and business documents only as long as needed to provide our services or as required by law. Upon termination of your subscription, we will delete or anonymize your data within a reasonable timeframe.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. Please contact us if you have any concerns regarding your data or if you wish to exercise your rights.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes.
9. Contact Us
If you have questions or concerns about our privacy practices, please contact us at: [email protected]
Effective Date: 2025-01-09T07:46:43.078186Z
Thank you for trusting AskPim with your data. We are committed to maintaining your privacy and security.